Shipping + Returns
Since each item is hand made, please allow up to 3 to 5 business days for your order to ship.
Shipping via First Class mail within the US typically takes 2 to 5 business days to arrive. Delivery outside of the US can take up to 28 days via first class mail, as it needs to go through your country's customs processing. We can not guarantee delivery time for international orders. While shipping is free, we are not responsible for any duties or tariffs that your country may charge upon delivery.
Should you need your order quicker, please contact us! We will do our very best to accommodate you!
For UPS Overnight: Orders place before 2PM eastern will ship out that same day. Orders placed after 2PM eastern or on weekends/holidays will ship out the next available business day. We do not offer Overnight for Saturday delivery. If you should need Saturday delivery, please contact us.
Since each item is made to order, all returns will be charged a 15% restocking fee. Returns of custom designs and custom sized pieces will be charged a 20% restocking fee. Although first class shipping is free at the time of purchase, returns will have the cost of shipping deducted as well. All return requests must be made within 7 days of receipt of your package. If you need to make a return, please contact us for a RA number. Any returns sent without a RA# will be marked "Return to Sender".
Any claims for damages must be made within 48 hours of receipt. Please email any issues to firstname.lastname@example.org
In the event you receive a defective item, we will replace it for you. If you choose to be refunded, we will not return shipping fees.
By proceeding to checkout you have agreed to the above policies.