Shipping + Returns + Policies
Since each item is hand made, please allow up to 3 to 5 business days for your order to ship. The date of your order does not count as the first business day.
Shipping via First Class mail within the US typically takes 2 to 5 business days to arrive. Delivery outside of the US can take up to 28 days via first class mail, as it needs to go through your country's customs processing. We can not guarantee delivery time for international orders. While shipping is free, we are not responsible for any duties or tariffs that your country may charge upon delivery. Should a package be returned by the courier due to an address error or failure to claim package, shipping fees are not refunded. We are happy to reship, but the shipping fee is the responsibility of the customer.
Should you need your order quicker, please contact us before placing the order! We will do our very best to accommodate you!
In order to keep shipping affordable, our candles arrive in a padded envelope. Your tin may arrive with a ding in it. Candles are not returnable. Our apologies in advance.
Please note we are closed on the following holidays (these days are not counted as business days):
- New Year's Day
- Martin Luther King Day
- Presidents Day
- The First Day of Passover
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- The First Day of Rosh Hashana
- Yom Kippur
- Columbus Day
- December 24th and December 25th
- December 31st and New Year' Eve Day
Since each item is made to order, all returns will be charged a 15% restocking fee. Returns of custom designs and custom sized pieces will be charged a 20% restocking fee. If an order is canceled after 48 hours after placement, but before shipment, we will refund your account less $3 per piece. Although first class shipping is free at the time of purchase, returns will have the cost of shipping deducted as well. All return requests must be made within 7 days of receipt of your package. If you need to make a return, please contact us for a RA number. Any returns sent without a RA# will be marked "Return to Sender".
Any claims for damages must be made within 48 hours of receipt. Please email any issues to firstname.lastname@example.org
In the event you receive a defective item, we will replace it for you. If you choose to be refunded, we will not return shipping fees.
Custom Designs and Sizing Requests:
We recommend that a bracelet be at least an inch larger than the size of your wrist. Bracelets made smaller than that are likely to break due to "stress". Any problems that arise because of this, we are happy to repair and resize it for you, however we must charge for the repair, resizing and return postage. Please note that when requesting a special size, we can not guarantee exact length. Custom sizes come within 1/4" of requested size due to variations in stones and designs.
By proceeding to checkout you have agreed to the above policies.